POLICY: This Sales and Credit Policy is provided for the purpose of advising you, the customer (“Customer”) that purchases goods from DiscountVanTruck (the “Company”) of your rights and obligations relating to the delivery and receipt of the purchased merchandise (the “Goods”). Customer represents that all purchases of Goods are to be used for personal and/or business purposes on behalf of the Customer.
SHIPPING: Customer must inspect all shipped and delivered product upon receipt. Any claim for damage to the Goods must be made within 48 hours to the shipping company. If order arrives with obvious damage, Customer can refuse to accept the Goods by noting the damages with the shipper on the bill of lading.
INSTALLATION: All required assembly and installations are the responsibility of Customer. Company is not responsible for any installation errors, labor, or rental expense incurred as a result of wrong or defective Goods.
RETURNS: All returns must be made within 30 days of receipt. Returned items must be returned in their original condition in the original packaging after securing a returned merchandise authorization (RMA #) number from Company. All returns will be subject to inspection prior to any refund being issued. Any Goods returned without an RMA number written legibly on the return packaging will not be accepted and returned back to the sender. Any Goods that show signs of wear, installation marks, or use cannot be considered for a refund and will be Customer’s responsibility to arrange return of any such returned item. Company reserves the right to repair or replace the Goods at our factory location within 30 days of any defects reported to us within 48 hours of receipt of the Goods.
REPAIR OR REPLCEMENT: We reserve the right to repair or replace within 30 days any defective part when notified within 48 hours of receipt of goods.
CANCELLATION or RETURN CHARGES: Cancellation or return charges apply at all times after the order is entered. It is Customer’s responsibility to verify the correctness of all placed orders from the invoice email sent to Customer from the shopping cart. If such email was not received within Five (5) hours of placing an order on-line with Company or Twenty-Four (24) hours of an order being placed via telephone, Customer shall be responsible to call or send a notification email to Company from the contact link on any page of the site. All orders in process that are canceled by Customer before the Goods are shipped will be subject to a Thirty percent (30%) cancellation fee. Most returned Goods will be subject to a Thirty percent (30%) restocking fee. Contact Company for specifics on whether your Goods will be subject to this additional charge. All upholstered items will be subject to a Fifty percent (50%) return fee. Shipping and handling fees are not refundable. SPECIAL CONSIDERATIONS: Custom size sofas are NOT cancel able or returnable.
LEAD TIMES: All seating is custom built to order with variable and constantly changing lead times. For Company’s best estimate of the lead time at the time of purchase, please contact Company at (800) 884-3826.
TERMS AND CONDITIONS OF SALE: Customer agrees that any purchases of Goods will be solely governed and controlled by the terms and conditions found in this Sales and Credit Policy and any other terms set out in Customer’s purchase order.
SECURITY INTEREST/LIENS: Company retains a security interest under the Uniform Commercial Code in all Goods purchased from Company until each item is paid for in full. Company will apply Customer’s payments to each purchase in the order in which the purchase was made, oldest purchase first. If Customer defaults in Customer’s payment obligation, whether or not Company has waived previous defaults, Company may repossess and sell any or all Goods in the manner permitted by applicable state law. Company, or its assignee, may secure payment for all purchases charged to the Account by filing UCC financing, mechanic's or material-men's liens against any property improved or to be improved by the Goods, as provided by the laws of the state where such property is located.
DEFAULT. If a Customer is in default of their payment to Company, and subject to the limitations of applicable law, Company has the right to: (i) require immediate payment of the entire balance due for the purchase of the Goods, and all fees and other charges listed in this Sales and Credit Policy; (ii) repossess the Goods purchased to the extent permitted by law; and (iii) bring an action to collect all amounts owed. If, after a Customer default, Company refers matter for collection to an attorney, Company shall be able to collect from Customer all costs of collection, including court costs and reasonable attorneys' fees.
GOVERNING LAW. All transactions between Customer and Company are governed by and construed in accordance with the laws of the state of Arizona and applicable federal law. Customer consents to the jurisdiction of Arizona to adjudicate any claims or disputes concerning a Sale