SHIPPING: Inspect upon receipt. All damage claims must be made within 48 hours to the shipping company. If order arrives with obvious damage, a customer can refuse to accept it by noting the damages with the shipper on the bill of ladding.
INSTALLATION: All installations are the responsibly of the the buyer. We are not responsible for any installation errors, any labor, or rental expense incurred as a result of wrong or defective parts.
RETURNS: All returns must be made within 30 days of receipt. Return items must be retuned in original condition in original packaging after securing a returned merchandise authorization (RMA #) number. Any item that show signs of wear, installation marks, or use cannot be considered for a refund and will be the customers resposibily to arrange return of any such returned item. We reserve the right to repair or replace at our factory location within 30 days any product defects reported to us within 48 hours of receipt of merchandise.
LEAD TIMES: All seating is custom built to order with variable and constantly changing lead times. We give you our best estimat of the lead time at the time of the order however they are subject to change during the production cycle.
CANCELLATION CHARGES: Cancellation charges apply at all times after the order is entered. It is the customers resposibility to varify the correctness of of all placed orders from the invoice email sent from the shopping cart. If such email was not received within on hour of order placement on line or 24 hours of order placed vai phone it is the customers rsposibilty to call or send notification email from the contact link on any page of the site.
Pleated Shades are NOT cancellable or returnable.
Orders cancelled within 2 business days of placing the order will be subject to a 7% processing fee. All orders in process that are cancelled before the items are shipped will be subject to a 30% cancellation fee. All returned merchandise will be subject to a 50% restocking fee. Shipping and handling fees are not refundable.