SHIPPING: Inspect upon receipt. All damage claims must be made within 48 hours to the shipping company. If order arrives with obvious damage, a customer can refuse to accept it by noting the damages with the shipper on the bill of lading.
INSTALLATION: All installations are the responsibly of the the buyer. We are not responsible for any installation errors, any labor, or rental expense incurred as a result of wrong or defective parts.
RETURNS: All returns must be made within 30 days of receipt. Return items must be returned in original condition in original packaging after securing a returned merchandise authorization (RMA #) number. All returns will be subject to inspection prior to any refund being issued. Any item returned without an RMA number written legibly on the return packaging will not be accepted and returned back to the sender. Any item that show signs of wear, installation marks, or use cannot be considered for a refund and will be the customers responsibility to arrange return of any such returned item. We reserve the right to repair or replace at our factory location within 30 days any product defects reported to us within 48 hours of receipt of merchandise.
CANCELLATION CHARGES: Cancellation charges apply at all times after the order is entered. It is the customers responsibility to verify the correctness of of all placed orders from the invoice email sent from the shopping cart. If such email was not received within on hour of order placement on line or 24 hours of order placed vie phone it is the customers responsibility to call or send notification email from the contact link on any page of the site.
Pleated Shades and Van Tops are NOT cancelable or returnable.
Orders canceled within 2 business days of placing the order will be subject to a 7% processing fee. All orders in process that are canceled before the items are shipped will be subject to a 30% cancellation fee. Most returned merchandise will be subject to a 30% restocking fee. All upholstered items will be subject to a 50% return fee. Shipping and handling fees are not refundable.
LEAD TIMES: All seating is custom built to order with variable and constantly changing lead times. For our best estimate of the lead time at the time of the order please call 800-884-3826.